In order to cancel your order, please reach out to us at info@lash-fantastic.com or click the ‘contact us’ option on our website. When getting in touch, please ensure the following is provided:

• Full Name
• Delivery Address
• Order Number
• Reason for Cancellation

A member of our customer service team will pick your query up as soon as possible and follow this up with you.

In order to amend your order, please follow the same process. When getting in touch, please ensure the following is provided:

• Full Name
• Delivery Address
• Order Number
• What you are wanting to amend.

*Please note, cancellations and order amendments are not guaranteed.

For damaged parcels: Reach out: Contact us at enquiries@tattilashes.com or via our website’s ‘contact us’ option. Provide: Order Number Image showing the damage to your items Image showing the damage to your packaging Image showing the delivery label attached to your mail bag For faulty items: Follow the same process and provide: Order Number Faulty Items A description of the fault An image/video showing the product’s fault

If you have received the wrong items in your parcel, or your parcel is missing items, please reach out to us at info@lash-fantastic.com. When getting in touch, please ensure the following is provided:

• Image showing the full paper invoice received in your parcel
• Image of all of the items received in your parcel
• Image of the mail bag and clip bag received with your parcel
• Order Number

A member of our customer service team will pick your query up as soon as possible and will begin an investigation within our HQ to get this resolved for you.

If your parcel is showing as delivered but you have not received this or cannot locate this, please contact us at enquiries@tattilashes.com or click the ‘contact us’ option on our website. When getting in touch, please ensure the following is provided:

• Full Name
• Delivery Address
• Order Number

A member of our customer service team will pick your query up as soon as possible and follow this up with both yourself and the courier company you have selected.

All confirmation emails are sent to the email addresses provided automatically once your order is placed.

We ask that you allow up to 1 hour for your email confirmation to arrive, and if this is still not received, please check your spam folder.

If you are still having problems with receiving your confirmation email, please reach out to us at info@lash-fantastic.com or click the ‘contact us’ option on our website. When getting in touch, please ensure the following is provided:

• Full Name
• Full Delivery Address

A member of our customer service team will pick this up for you as soon as possible.

When getting in touch to request an invoice, please ensure the following is provided for data protection:

• Full name (linked to the order)
• Full delivery address (linked to the order)
• Email address (linked to the order)
• Order Number

Please note, a paper copy of your invoice will always be included within your parcel upon arrival too.

Our returns and exchanges policy can be found here on our website: 

DPD next day delivery, aims to deliver items the next day Monday to Saturday. all orders placed between 11am-3pm for next day.

kits can take anything between 3-5 working days to arrive. we will aim to send them out as quickly as possible.

info@lash-fantastic.com